Hometown: Schererville, IN

Degree: M.S. in Sport Administration, 2012

Current Position: Manager of Ticket Sales and Service, Towson University

What are the responsibilities of your current position?

• Generate revenue through outbound calls, setting appointments, and prospecting new business.
• Implement new strategies to generate new ticket revenue which also builds a better customer relationship between Towson University and their fans.
• Develop, present, and communicate ticket sales strategies.
• Recruit, hire, train, and supervise the sales team at the Towson Fan Relationship Management Center.
• Run deposits on a daily basis.
• Run and track revenue reports on a daily and weekly basis.
• Prepare monthly invoices that outline sales, expenses, and payroll.
• Manage the Partnership between The Aspire Group Inc. and the Towson Athletic Department.
• Use Archtics Ticketing Software.
• Use Zoo Access, which is Towson's development software program, to secure and process seat gift donations made to the Tiger Athletic Fund.

How did your education at MSU prepare you for working in the field?

My education at Mississippi State University offered me opportunities to establish connections through networking events with the academic side of things tied in with special events within the athletic department. There are numerous opportunities Mississippi State offers in the athletic department, and with the assistance and support our sport administration program offers, I was able to gain valuable experience working in the Bulldog Club. Beside the valuable knowledge gained through the graduate coursework, Mississippi State required me to gain work experience at the same time.

What advice would you give to current students looking for internships or jobs in the field?

I would advise and encourage students to network and take advantage of any opportunity to meet individuals in the sport industry. I would advise them to take advantage of on campus or off campus internships. I was a graduate teaching assistant, not a graduate assistant in athletics, so I had to make sure I completed an internship, because I knew that working experience was crucial to my opportunity in getting my first job once I graduated.